{"id":30739,"date":"2026-10-29T18:08:36","date_gmt":"2026-10-29T18:08:36","guid":{"rendered":"https:\/\/www.siemon.com\/?post_type=careers&p=30739"},"modified":"2026-10-29T18:08:36","modified_gmt":"2026-10-29T18:08:36","slug":"customer-service-representative","status":"publish","type":"careers","link":"https:\/\/www.siemon.com\/en\/careers\/customer-service-representative\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"

POSITION PURPOSE:<\/strong><\/p>\n

Our Customer Service Representative provides Siemon customers with exceptional levels of service by acting as a team for all customer service functions. This includes skillfully and effectively handling quote and order processing, quote and order maintenance including expedites and billing resolution in accordance with established procedures and guidelines. Encourages an environment of premium, professional performance and support in problem resolution and accountability.<\/p>\n

MINIMUM QUALIFICATIONS:<\/strong>
\n\u2022 High School Diploma or equivalent 2+ years of customer service experience
\n\u2022 Methodical, organized and detail-oriented work habits and ability to work independently and take charge with minimum direction.
\n\u2022 Strong written and verbal communication skills, excellent phone presence, and professional image
\n\u2022 Past experience working collaboratively, in a team-oriented environment.
\n\u2022 Exceptional attitude of service and helpfulness toward customers and coworkers.
\n\u2022 Exceptional ability to creatively and efficiently solve customer needs.
\n\u2022 Demonstrated ability to utilize Windows and Microsoft Office products, especially Excel and Word, and other tools, including email, to accomplish activities<\/p>\n

PREFERRED QUALIFICATIONS:<\/strong>
\n\u2022 Associate’s degree
\n\u2022 Demonstrated understanding of manufacturing computer systems.
\n\u2022 Demonstrated knowledge of cabling systems and telecommunication equipment.
\n\u2022 Bi-lingual (English\/Spanish).<\/p>\n

ESSENTIAL FUNCTIONS:<\/strong>
\n\u2022 Understands and adheres to Siemon Company Core Values and Siemon Culture Code.
\n\u2022 Accurately, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner.
\n\u2022 Demonstrates proficiency in Siemon Company databases, email\/calendar programs and order management systems.
\n\u2022 Understands and applies Siemon Company procedures and guidelines.
\n\u2022 Understands Siemon Company products, product numbers and catalog material.
\n\u2022 Accurately and promptly enters customer orders same day as receipt.
\n\u2022 Accurately and promptly processes quote requests received before noon by end of business day.
\n\u2022 Promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders.
\n\u2022 Accurately and promptly maintains customer orders using daily exception reports and updates.
\n\u2022 Accurately and promptly advises customers of order status changes and offers options for meeting customer requirements as needed.
\n\u2022 Receives information that pertains to quoting and discounting \u2013 including but not limited to product and quantity, cross referencing of product, project information, distribution information and any other related material.
\n\u2022 Makes recommendations on strategies for discounting based upon product and customer relationship.
\n\u2022 Accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the Customer Service loop as well as direct calls.
\n\u2022 Deposition (closure) of non-stock rotation RMAs within 40 days.<\/p>\n","protected":false},"parent":0,"template":"","class_list":["post-30739","careers","type-careers","status-publish","hentry"],"acf":[],"yoast_head":"\nCustomer Service Representative - Siemon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.siemon.com\/en\/careers\/customer-service-representative\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Representative\" \/>\n<meta property=\"og:description\" content=\"POSITION PURPOSE: Our Customer Service Representative provides Siemon customers with exceptional levels of service by acting as a team for\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.siemon.com\/en\/careers\/customer-service-representative\/\" \/>\n<meta property=\"og:site_name\" content=\"Siemon\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/siemoncabling\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@siemon\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.siemon.com\\\/en\\\/careers\\\/customer-service-representative\\\/\",\"url\":\"https:\\\/\\\/www.siemon.com\\\/en\\\/careers\\\/customer-service-representative\\\/\",\"name\":\"Customer Service Representative - 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